Brag About Your Achievements
You found a customer and did a great job, congratulations. The next thing you need to do is ask for a testimonial.
Surprisingly lots of small businesses struggle to ask for feedback on the product or service that they have provided.
Getting a testimonial in the social sphere is easier than ever with Facebook and Google offering a rating system on both of your respective business pages, simply send this link to your customer in an email and ask if they would kindly leave you some feedback on how they thought the service went.
Gaining this invaluable feedback allows you to do several things as a business.
Firstly, act on it. If it wasn’t as great as you’d hoped, you can improve your process or offering making sure that you do even better in the future.
Secondly, get it everywhere. Just as some of you don’t use the Google+ network personally, others won’t use Facebook so it’s important to be on both as a business and make sure you have feedback in both places.
Lastly, Shout about it! – Once you have this valuable feedback on your social pages, be sure to copy it to your website. Some potential customers like to check if a business is the right fit before making contact and your website will be their first port of call.
Lee Panchbhaya is the Managing Director of Gloucestershire based PR Geeks Digital Marketing.
PR Geeks work with partners of all type and size, helping them achieve their desired business goals, whether that be creating a branded presence online or engaging their existing customers through Social Media Management and Email Marketing Strategies.